End User Education from KBACE

A recent Gartner study revealed that untrained users require three to six times more support than trained users, and may take up to 22.5 hours to achieve the same skill that it takes a trained employee only 5 hours to learn.

Reduce your overall cost of implementation and support by developing customized content to train your end user community base. The personalized training materials are role based, and can include the organization’s business processes, and tailored screenshots. End user training can be customized to reflect the phase your company is at with Oracle Applications:

Instruct end users who are brand new to Oracle Applications

Train end users who have experience with Oracle, but need additional knowledge about the applications.

Educate end users who need to know the new features available to them because of an upgrade to the
newest version of Oracle Applications.

Provide database setup for a customized training instance, instructor delivery of training, and
train-the-trainer programs.

Integrate Managed Services into your own internal help desk to monitor the adoption & learning quotient of the
user community.

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