KBACE Solution Center :: Oracle E-Business Suite Support Services

To stay ahead in today’s fast-paced business environment, you must optimize your investment in the Oracle® Applications. Often this requires Oracle Application specialists to solve application issues, understand best practices, rollout additional functionality, and provide a roadmap for running the Oracle Applications. Many organizations do not have this type of Oracle Application expertise on staff and this can put enormous budgetary and time pressures on IT Departments. To assist clients in this situation KBACE has created our Support Services offering.

KBACE’s Support Services team is a group of over 50 Oracle Application experts located in our corporate headquarters in Nashua, NH and our Bangalore, India offices. The support team members are former Oracle Application consultants who understand the importance of client service and the need to meet pressing deadlines.

Engaging Support Services from KBACE rescues your IT staff from hours of Oracle® Application support, allowing them to focus on more strategic initiatives. Support Services from KBACE ultimately enable you to get back to the business of running your business.

KBACE is an Oracle® Certified Advantage Partner that has built its reputation as one of the most successful Oracle® Consulting companies in America by employing the preeminent Oracle® Applications functional and technical professionals in the country. Our Managed Support, On-Demand Support, and Database & System Administration Services make these experts available to support your organization’s Oracle® Applications.

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Benefits of KBACE Support Services Include:

Expertise

The depth and breadth of the Oracle® experience on the KBACE Support team is unmatched in the industry. All KBACE Support team members are former consultants who understand the importance of customer service and the need to meet pressing deadlines.

Our vast network of clients and field consultants keep KBACE on the leading edge of Oracle® Application technologies. Our collaborative culture places the collective knowledge of all KBACE professionals at your disposal. It is simply not possible to replicate this level of experience through internal staffing.

Efficiency

Support issues are quickly resolved by KBACE, minimizing system downtime. This means that your eBusiness Suite users spend more time being productive and less time waiting for solutions. A secure connection from KBACE data centers to your site allows your organization to realize the benefits of outsourcing without having to engage in a fully outsourced application service provider model.

92% of support requests are completed within a half-hour of being logged
98% of support request are worked on within 15 minutes of being logged

Flexibility

Your support needs vary from month to month. With KBACE, unused support time rolls over and can be used during times of peak demand. Unused hours can also be used on initiatives such as applying patches and implementing new modules. As your support requirements grow or shrink, we will work with you to structure the optimal contract.

Auditability

KBACE Support facilities are fully auditable and our experts will gladly work with your internal or third-party auditors to ensure that our processes meet with your requirements.

KBACE can provide an organization with System Security Audits
KBACE Support Management tools ensure documentation and control for all system changes
KBACE reporting tools provide rapid reporting

Scalability

Support contacts can be matched to your exact requirements – task-based services, on-demand, fixed hours per month, or all-inclusive annual support contracts are available.

Accessibility

Support is available 24 x 7 x 365 with no vacations or sick days. Whether you contact us by phone, email, or through the web, a KBACE expert is ready to help.

KBACE Offers Support for the following Applications:

Order Management

Oracle Order Management
Oracle Advance Pricing
Oracle Global Order Promissing
Oracle Sales Contracts
Oracle Release Management

Manufacturing

Oracle Inventory
Oracle Bills and Materials
Oracle Work-in-Process
Oracle Cost Management
Oracle Supply Chain Planning
Oracle Warehouse Management

Customer Relationship Management

Oracle Marketing
Oracle Sales
Oracle Service
Oracle Teleservice
Oracle Incentive Compensation

Project Accounting

Oracle Project Costing
Oracle Project Billing
Oracle Project Contracts
Oracle Project Management
Oracle Project Resource Management

Financials

Oracle General Ledger
Oracle Payables
Oracle Receivables
Oracle Cash Management
Oracle Fixed Assets
Oracle Property Management
Oracle Purchasing

Payroll and Human Resources

Oracle Payroll
Oracle Time and Labor
Oracle Human Resources

Benefits

Oracle Compensation Workbench
Oracle Advanced Benefits
Oracle Standard Benefits

iApplications

Oracle Self-Service
Oracle iRecruitment
Oracle Learning Management
Oracle HR Intelligence