KBACE Customer Relationship Management

Averaging more than 7 years of experience, each member of the KBACE CRM team demonstrates a high level of expertise with Oracle Applications and Technology. In addition to being well-versed in implementations, each KBACE CRM expert also consistently demonstrates that they are fully grounded in the Business side of the process, fully understanding the strategic business drivers of each business requirement. By possessing these complementary skill sets, KBACE provides robust implementation capabilities that span the entire Oracle CRM Suite, including Sales, Marketing, Service, Service Contracts, Incentive Compensation, ERP Integration, Applications, and Technology.

Practice Manager: Ed Ahearn

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Capabilities:

Full life cycle CRM project implementation experience
TCA Model Development
Project Management
CRM Roadmap development
CRM Project Planning & Strategy development
Business Process Redesign
End User Documentation development
End User Education
User Productivity Kit (UPK) & Tutor development – Core Project team Training, End User Training
& Testing, Test Script, Process Documentation

Industry Experience:

Automotive
Banking
Call Center / Customer Technical Support
Healthcare Payer
High Tech
High Tech Communications
Insurance
Manufacturing
Medical Devices
Oil & Gas
Paper & Pulp
Professional Services
Retail
Semi-conductor
Software
Telecommunications
Testing Services
Utilities