Oracle Learning Management Webinar
Thank you to all that attended our overview of Oracle Learning Management! For
those of you that weren't able to join us and for those that want to review the
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Audience Questions & Answers
Please note that we are still in the process of adding
more of the questions and answers from last week's session, but due to popular demand
we have posted the answers we have finished so far. We'll send out a note
to all attendees when the full list of questions is available for review.
Thanks for your patience!
Oracle Learning Management Features
What version of OLM was shown in the Demo?
This was Mini-Pack J, Rollup Patch 1.
What is the difference between a Class and a Course?
A Course is at a higher level of the Catalog. It contains the subject matter that
the employee will learn as a result of the training, regardless of the delivery
mode that they choose to take. The Class is at a lower level of the Catalog and
indicates the specific date / time of a scheduled event or the specific instance
of the online learning object that the Learner will actually “consume.”
The Catalog hierarchy goes: Course - Offering (aka – Delivery Mode) - Class - Session.
Learning Paths and Learning Certifications contain component Courses, which Learners
will receive credit for regardless of the delivery mode (Offering) they choose to
consume.
Download the KBACE OLM Catalog Cheat Sheet >>
How do you handle naming offerings? Do you list self paced or on-line in the offering name?
Offering names are fully customizable by the Administrator, so it can match any naming convention that you choose. We generally recommend putting a description of how the learning will be delivered so that if you have multiple offerings available it’s easy for the Learner to determine which one to choose without having to decipher the OLM icons.
Please explain the Administrator Responsibilities (and how long is the training)?
There is a bit of a learning curve associated with the Administrator role. We offer a two-day training class that covers “a day in the life” for creating Catalog objects (i.e., Courses, Offerings, Classes, Sessions, Learning Certifications, Learning Paths, Forums, Chats, etc.) and Learning Objects (i.e., integrating with content from 3rd party providers, posting PPTs, PDFs, Flash Files, etc.). This class also covers managing enrollments and setting up different Administrator roles.
Can courses be set up for peer-based learning? For example, marketing experts hosting a webinar for sales?
Someone on the team would have to have Administrator access in order to post this peer-based learning, but OLM does have this capability. It’s possible to centralize the management of the system to a single person or department, or create finite rolls for Administrators with Role Based Access Control (RBAC). For example, you could allow a main Administrator to create everything and then set up separate roles for those that just need to add specific Classes or manage enrollments.
How many levels of approval can you have before a person is actually enrolled?
Out-of-the-box the system specifies that there is one level of approval, but using
Oracle’s Approvals Management Engine (AME) it is possible to set up a custom chain
of approvals that can span multiple levels. There is no limit to the number of levels
and it can differ based on Delivery Mode or multiple other factors.
Does OLM easily tie into the Performance Management module without having
to change responsibilities? For example, is it possible for a manager to assign
training as part of the review process?
During the Appraisal process the manager has the ability to create a Learning
Path and add training Courses to that Path with an associated “Complete by” date.
The Manager does this from within the Appraisal itself and does not have to switch
responsibilities. If you are using Competency Management, the system can suggest
training to the manager based on a “Skills Gap”. A Skills Gap would include any
skills that are required for the role that the employee does not have or does not
have at the right level. The manager can then push that Learning Path and the Courses
within it to the employee by clicking on a “Display to Learner” button.
Can you set up administrative rights to a specific group
or department?
Oracle Learning Management leverages Role Based Access Control (RBAC) that allows
you to provide very finite control over who has access to which pieces. For example,
you could have one main Administrator role that can create everything, but also
create restricted roles that perhaps could only created Classes, manage enrollments,
or book resources.
There are some limitations to the amount of control that you have though… It is
not possible to restrict which Categories a particular Administrator can see, but
you can set separate Catalogs up at the Business Group Level if you have multiple
Business Groups.
Can you move a class to a different offering and keep all the learners in the
class?
Yes. In order to accomplish this you will need to copy all of the learners that
were enrolled in the first class into the new one through the Bulk Enrollment functionality
of the OLM Administrator Responsibility.
We have many employees, can you set access rights in batches, or do they have
to be set up individually?
In addition to naming learners that have access one-by-one, Learner Access can also
be set up to include all people that belong to a specific Organization or all of
those that hold a specific Job or Position. Bulk enrollments are also available
for Administrators.
Can incumbent employees be "grandfathered" into training?
It is possible for an Administrator to “enroll” a person into a training class and
mark them as complete without requiring actual attendance.
Can you add an Employee Contact as a Learner, or do they have to be added as
an External Learner?
Yes, it is possible to add a contact as a Learner. The only stipulation for enrolling
someone is that they exist in HR as an employee, contact, and/or contingent worker,
etc. You can also add in outside customers that are not included within the HR tables
using TCA architecture.
Can you automate the assignment of Learning Paths based on Job?
This is something that is not available out-of-the
box, but that can be accomplished via a Descriptive Flex Field on the Learning Path
and a Concurrent Process that would run nightly to subscribe and enroll employees
that have training gaps.
How do you filter by location? For example, when you have multiple locations, how do you manage Course Calendars, etc.,
so employees in different locations only see courses at their location?
This can be accomplished via Learner Access (depending on how your Org structure
is set up) or it can be accomplished via a report through KBI or the reporting tool
of your choice.
Can you sort by column headings? For example, can columns with Employee, Class / Course or other information be sorted by
clicking on the column headings?
Yes, this is possible on many of the forms.
Can we create our own SCORM or AICC content to be used in OLM?
Yes, OLM supports any content that complies with industry-standards such as SCORM
and AICC. You may create your own compliant content using a variety of tools
such as Oracle UPK, Adobe Captivate, etc.
It is also possible to play content that is not SCORM or AICC compliant (i.e., plain
HTML files, PDF documents, etc.). If you choose content that is not SCORM
or AICC compliant, it will simply not pass scoring information back to OLM, but
the OLM Player window will still track how long the learner spends viewing the content.
What version of SCORM is OLM running?
OLM Supports SCORM 1.2.
Which Web Conferencing Services does OLM support?
OLM integrates most fully with Oracle Web Conferencing Server (OWC), but it is also
possible for it to support meeting links for WebEx, GoToMeeting, LiveMeeting, etc.
Using OWC offers the benefit of having a one-step setup, while using the other services
will require you to set up the web meeting via the service provider's website and
then add in a Learning Object through OLM.
Many of the third-party services on the marketing today offer web APIs that enable
you to pass login information such as email address and passwords directly from
OLM.
Were all the standard reports from the Webinar shown and provided by OLM?
No, these reports were specifically created in our KBACE Business Intelligence tool
(KBI). It is possible to create similar analytics in other tools (such as Discoverer,
OBIEE, PerformancePoint, or other reporting platforms).
Here is a zip file that contains some samples of standard OLM reports and a listing
of other reports that are available in Discoverer. Please see the KBACE Add-On section
below for additional details for the KBI reports that were shown during the demo.
KBACE Add-On Tools
Is it a requirement to purchase the KBACE OLM Add-On Tools?
No, it is not a requirement to purchase the KBACE add-on tools shown in the Webinar
in order to implement Oracle Learning Management. A bulk of the features shown
within the demo are available through a standard OLM configuration. The only pieces of functionality
that would be missing without the KBACE add-on tools are the graphical
navigation from the home page, Outlook (email client) integration, and analytic reports.
What Outlook integration functionality do you offer for OLM?
KBACE offers an add-on utility for Oracle Learning Management that embeds an ics
or vcs file directly within Oracle Workflow notifications for any scheduled learning
event. This allows Learners to add the date and time of the Class directly
into the calendar of a standard email client such as Microsoft Outlook or Lotus
Notes.
See it in action >>
What add-on did you use to navigate from the Oracle home page to OLM?
The KBACE Visual Navigator was used at the beginning of the presentation to navigate
to OLM. The graphics and functions that this navigator links to can be customized
to your individual branding and environment.
How flexible is your reporting tool?
A more in-depth demo for the reporting tool as a whole could be set up in order
to effectively evaluate whether it would be a fit for the needs that you have. There’s
a lot of flexibility built into each of the modules, including advanced search capabilities,
ad-hoc tools, etc. It is also available for modules other than Learning Management.
Please check out the Analytics section of our website for additional information.
With KBI are there different reports for the Administrator?
Yes, all of the reports shown in the demo are role-based. Many of the reports
demonstrated were specifically for the Administrator, but could be filtered down
to apply to a Manager or Learner (i.e., transcripts, calendars, resource schedules,
etc.).
Within KBI is there a report that shows who has taken a Course as well as those
that have not?
This is a great suggestion and this report is now under development. It will be
possible to filter by parameters such as Location, Organization, Department, and
Manager.