We have used Oracle CRM On Demand since the beginning of 2009. I was part of the team who implemented CRM On Demand by helping to define our business requirements and converting our data from Salesforce.com. The best part of the Sofware-as-a-Service model is that we were able to get up and running in about 4 weeks. We continue to implement additional features of the system periodically to meet the needs of our business.
Now, I administer our CRM system from an Account, Lead, and Campaign perspective. While I find the fields and processes to be similar to Salesforce.com, I find CRM On Demand's reporting to be more complex. There is a bit of a learning curve, but once you understand how to run reports, you can create an analytical report that meets anyone's needs.
Stay tuned for periodic tips on using Oracle CRM On Demand!
