Posted by: Marilyn Pacheco in UPK on
Aug 21, 2009
In very general terms, Know It mode aims to quiz users on their knowledge of a topic (ideally, the users have reviewed the topic several times in See It and Try It modes).
We want to give users clues and information in order to complete a topic, and the key is to prompt users--not stump them or give the answer outright. Adding a scenario in the concept pane works as an introduction, but we have found that providing the information as appropriate for each frame works best. As you might imagine, this is time intensive, so we have developed standard verbiage to accompany many of the actions.
This is a brief introduction to Know It mode, so please email us with any questions.
Happy UPK'ing!
Posted by: Marilyn Pacheco in UPK on
Jun 11, 2009
When editing UPK content, keep in mind the different playback modes. Depending on the modes being published, you must edit bubble properties to display appropriate instructions in each mode.
In Do It mode, text needs to be specific to the step, but general enough for a person to be able to follow the instructions and complete the task using their specific, real data.
When users select a gender from a drop down list or LOV, they may choose from one or more options. In Try It mode, users might select the "Male" value to complete the simulation, but in real-life (using Do It mode), they may not select "Male", so we instruct users to select the appropriate gender instead.
Template or Standard Text | Sample See It / Try It Text | Sample Do It Text | Sample Know It Text |
Select the Male list item. | In this example, Select the Male list item. | Select the appropriate gender from the list. | Click the appropriate selection to indicate that this employee is a Male. |
Next time, I'll cover Know It mode, in the meantime, Happy UPK'ing!
