Many of us have used some sort of image capturing software like SnagIt, only to run into problems when trying to record in UPK. The reason for the conflict is that both SnagIt and UPK use the same default Print Screen capture command (or "hotkey") The easiest thing to do is exit the SnagIt program if you're using UPK, or vice versa. You could also change the setting in UPK, but I didn't want to do that since I use UPK much more than SnagIt. However, I like having both programs available, and so I changed my SnagIt settings so that they wouldn't conflict with UPK. 
Here's how to change the hotkey in SnagIt: Go to the Tools menu, and select the Program Preferences command. The Program Preferences window displays with the Hotkeys tab active by default. At this point, you may select any combination of keys as long as it is different from the UPK Print Screen command.
As you can see from the image, I use the combination of the CTRL + Print Screen keys when I want to capture an image using SnagIt. After making your changes in the Global Capture hotkey section, click the OK button, and you should be able to record in UPK without launching SnagIt.
Posted by: Marilyn Pacheco in UPK on
Aug 21, 2009
In very general terms, Know It mode aims to quiz users on their knowledge of a topic (ideally, the users have reviewed the topic several times in See It and Try It modes).
We want to give users clues and information in order to complete a topic, and the key is to prompt users--not stump them or give the answer outright. Adding a scenario in the concept pane works as an introduction, but we have found that providing the information as appropriate for each frame works best. As you might imagine, this is time intensive, so we have developed standard verbiage to accompany many of the actions.
This is a brief introduction to Know It mode, so please email us with any questions.
Happy UPK'ing!
Posted by: Marilyn Pacheco in UPK on
Jun 11, 2009
When editing UPK content, keep in mind the different playback modes. Depending on the modes being published, you must edit bubble properties to display appropriate instructions in each mode.
In Do It mode, text needs to be specific to the step, but general enough for a person to be able to follow the instructions and complete the task using their specific, real data.
When users select a gender from a drop down list or LOV, they may choose from one or more options. In Try It mode, users might select the "Male" value to complete the simulation, but in real-life (using Do It mode), they may not select "Male", so we instruct users to select the appropriate gender instead.
Template or Standard Text | Sample See It / Try It Text | Sample Do It Text | Sample Know It Text |
Select the Male list item. | In this example, Select the Male list item. | Select the appropriate gender from the list. | Click the appropriate selection to indicate that this employee is a Male. |
Next time, I'll cover Know It mode, in the meantime, Happy UPK'ing!
