Oracle Implementation

KBACE combines AIM methodology with its experience in ERP projects to offer a range of Oracle implementation services that includes new implementations, RICE (Reports, Interfaces, Conversions & Extensions) development, program management and technical consulting. The AIM methodology supplements with KBACE’s expertise in dual-shore delivery model, change management, risk mitigation and audit, in order to deliver high-quality Oracle implementations at significantly reduced costs. Our methodology enables us to engage all levels of the customer organization, from executive sponsors to end users, thereby creating a “pull” from the organization as opposed to a “push” from the program team.

KBACE - Microsoft Gold Partner Dual-shore Delivery Model

KBACE’s dual-shore delivery model works by breaking down a project into various phases, and selecting the physical location for the execution of each phase in such a manner that time-to-market is reduced, quality is maintained (if not improved) and costs are brought down. In addition, splitting the project team into onsite and offshore teams working at different time zones reduces the concurrent user load and offers an opportunity to bring down costs by way of reduced network bandwidth and configuration requirements of sandbox, development and QA servers. We have used this model successfully in several custom development and package implementation projects. In the specific context of an Oracle implementation program, Realization phase activities like development of Reports, Interfaces, Conversions and Extensions (RICE) offer an excellent opportunity to adopt offshore delivery.

The onsite and offshore facilities are connected through appropriate WAN links, which enable the onsite and offshore facilities to function as a single virtual unit. Besides supporting voice communications, these links also serve as the channel for transporting scripts, reports and code between the two facilities. KBACE has appropriate business continuity processes in place, including backup servers, to mitigate the various perceived risks of offshore delivery (power failures, natural calamities, geopolitical risks etc.) and thereby ensure uninterrupted delivery to customers worldwide.

KBACE - Microsoft Gold Partner Change Management

For large and complex projects, we will include change management experts in our implementation team. We suggest methods like training, communication and team building workshops to bring about change management. It is also important to convey a clear vision of the rationale for the program and its benefits to a broad spectrum of employees to facilitate smooth change management.

KBACE will work closely with the customer’s project management team in providing themes and content for such communications and workshops.

KBACE - Microsoft Gold Partner Risk Mitigation

• Through our experience in ERP implementations, we are familiar with the risks inherent in a typical Oracle implementation program, including resistance to move away from existing point applications that are tailor-made for the respective area of operations, tendency to modify the standard Oracle solution, resource contention due to other customer projects running concurrently, attrition of staff, and so on. Our methodology provides for the following risk mitigation measures: Design and execution of an effective communications strategy that conveys the benefits not only to the overall organization but also to the respective operating units of moving from multiple point solutions to a single, enterprise-wide integrated solution.
• Routing any deviations from the Offered solution (i.e. “change requests”) through the Project Committee for approvals, and using our processes for systematic processing of the approved change requests.
• Continuous interaction with the project stakeholders to ensure that adequate customer resources continue to be dedicated to the Oracle program despite contention from other projects that might be running concurrently in the customer organization.
• Control and management of employee attrition through an organizational culture that facilitates free and fair communications, progressive HR policies like job rotation and performance-based compensation, and, above all, a management philosophy that recognizes that people are our greatest asset. In addition, we deploy a central pool of buffer resources to work closely with the core team. These "buddies" are equipped to take over from members of the core team in the event of unexpected attrition.

KBACE - Microsoft Gold Partner Audit

• Our methodology leverages audit-related activities in the following areas. Estimating the project team size and skills requirement.
• Gap Solutions – custom development and handling of change requests.
• Documentation – preparing and tracking revisions.
• Customer complaint resolution.