• Overview
  
  KBACE Technologies P Ltd has vast experience in Order Management and other financial modules of Oracle E- Business Suite Implementation for variety of industries including Biotechnology, Pharmaceuticals, Medical, Engineering & manufacturing, Financial Services, Health and Wellbeing.

• Business Requirement
  
  
  • The call centres are the primary source of orders capture. The distributor/customer will be on call during the duration of the order taking. There are high performance benchmarks established for the call centre and the client wants to ensure that the service levels, call waiting time and average call handling time remain the same after oracle order management implementation. Any increase in call waiting or average call handling time leads to decrease in sales.
  • The client was moving from Legacy Systems to Linux on RAC based architecture with Oracle E-Business Suite 11.5.10 – Financials, Supply Chain, Order Management and Distributors/Customer Management.
  • The client wanted to consolidate all his worldwide businesses (Finance, supply chain management, distributor/customer management, order management) into one single instance.
  • Estimated concurrent active online users on new system was around 600 during peak load operational window.
  • 80% of the incoming orders are call centre based users entering orders into the system; Expected order cycle time was around 4 minutes. System response time for order entry was critical and business wanted ‘no hour glass’ screens for order entry.
  • The client has complex business rules around order processing owing to its unique MLM model. These business rules had to be applied at the time of order capture.
• Solution
  
  End-to-End Strategy to Benchmark Order Entry Performance on Oracle E-Business Suite:
  • Define objectives for performance benchmark exercise and set expectations
  • Recommend Performance benchmark environment.
  • Planning test scenarios to represent real-life load scenario viz., varying customers, think time, items, order lines, payments etc
  • Iterative methodology to execute performance benchmark tests on varying users load, varying test durations.
  • Meet Expectations : Performance tuning to match response time expectations of business – Liaison with Development team, Oracle, 3rd party tools’ vendors to improve performance
  • Recommend performance improvement options based on benchmark results.
  • Provide guidance to incorporate recommendations during implementation cycle and go-live.
  
  Value Delivered:
  • Optimally configured, scalable system landscape
  • system to address user load and performance expectations
  • system to address future business growth
  • Optimization at all technology Stack layers - hardware, operating system, database, application.
  
  Business users confidence on the new system:
  • Providing a system to make their work efficient
  
  Roadmap for performance benchmark exercise during technology upgrades

End of Case Study